policies

  • 🚚 1. Shipping PolicySince you don’t control the shipping directly, clarity is crucial.Key Inclusions:Estimated delivery times (include production and shipping)Processing time (1–5 days depending on supplier)Shipping carriers usedInternational shipping infoCustoms and import taxesTracking infoExample Snippet:"Orders are processed within 2–4 business days and shipped directly from our supplier. Estimated delivery times range from 7–14 business days depending on your location.

  • 🔁 2. Return & Refund PolicyClearly define what's eligible for return, how to process returns, and under what conditions refunds are issued.Key Inclusions:Return window (e.g., 7–14 days after delivery)Condition of items (unused, original packaging)Non-returnable items (e.g., customized products)Who covers return shippingRefund timeline and processExample Snippet:"You may return eligible items within 30 days of delivery. Please contact us at [email] to initiate a return. Items must be unused and in original condition. Refunds are processed within 5–10 business days after inspection."📬

  • 📬 3. Cancellation PolicyHelps avoid disputes when a customer wants to cancel after ordering.Key Inclusions:Whether cancellations are allowedDeadline to cancel (e.g., within 12 hours)Exceptions (if already shipped)Example Snippet:"Orders can be cancelled within 12 hours of purchase. After this window, we begin processing with our supplier and cannot guarantee cancellation."
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